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Smart city article details

Title	Leveraging Mobile Apps For Citizen-Centric Urban Planning: Insights From Tajawob Implementation
ID_Doc	35107
Authors	Fahsi A.; Kettani H.
Year	2024
Published	Proceedings of 2024 1st Edition of the Mediterranean Smart Cities Conference, MSCC 2024
DOI	http://dx.doi.org/10.1109/MSCC62288.2024.10697039
Abstract	The emergence of smart cities marks a significant shift where technological advancements and urban planning merge. At the heart of this shift is the role of mobile applications in boosting active involvement of citizens in participative governance, decision-making processes, and fostering a more responsive urban development. Citizen engagement and feedback mobile apps can have an instrumental role in filling the void between the public and public administrations, thus, leading to citizen-centric urban planning. This paper introduces a mobile application (App) as a prototype to introduce citizens and their human eyes as biological sensors to report data to their local government to enhance public service. Thus, the paper explores the citizen-centric development, and potential impact of such mobile applications using a survey-based methodology in fostering citizen participation in urban planning. The paper further highlights various challenges, ranging from digital literacy to infrastructure constraints and privacy issues, among other factors that can constitute a barrier for citizen’s engagement and feedback platforms. The App is named here Tajawob which stands for responsiveness in Arabic and is designed for collecting citizen’s feedback and fostering community involvement, with the hope of coming up with solutions to the urban challenges faced by local cities and citizens. ©2024 IEEE.
Author Keywords	community engagement; data analytics; digital transformation; mobile applications; smart cities

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