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Title Levels Of Public Trust As The Driver Of Citizens' Perceptions Of Smart Cities: The Case Of Hong Kong
ID_Doc 35017
Authors Lai C.M.T.; Cole A.
Year 2022
Published Procedia Computer Science, 207
DOI http://dx.doi.org/10.1016/j.procs.2022.09.250
Abstract Using Hong Kong's smart city development as the case study, this paper aims to discover the influence of public trust on citizens' perception of Hong Kong's smart city performance in an international dimension, comparing with the smart city ranking by research agencies. Our central investigation further focuses on the association of public trust and digital trust, using COVID19 contact tracing app as an example. This paper uses data from a Hong Kong-based territory-wide survey in 2021 to conduct the analysis. The result suggests a positive relationship between public trust, subjective perception and digital trust, and supports that public acceptability is a cornerstone of an effective public policy. © 2022 The Authors. Published by Elsevier B.V.
Author Keywords citizen perception; digital trust; public trust; smart city development; smart city ranking


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