Smart City Gnosys
Smart city article details
| Title | Drivers Of Online Trust In Communication With Regional Government: Evidence From St. Petersburg |
|---|---|
| ID_Doc | 21030 |
| Authors | Vidiasova L.; Cronemberger F.; Kabanov Y. |
| Year | 2024 |
| Published | Public Administration Issues, 5 |
| DOI | http://dx.doi.org/10.17323/1999-5431-2024-0-5-146-162 |
| Abstract | Regional governments commonly use e-government technologies when setting out to deliver value to the public. While the use of technology has become a standard of modern public management, risks and limitations associated with its use, such as lack of trust from constituents, need to be carefully examined in light of city experiences, an endeavor that is still scarcely undertaken in the context of smart city initiatives. This paper examines trust regarding online platform usage in St. Petersburg, Russia. The research questionnaire was based on a set of variables that characterize the experience of using information technologies in different areas and in terms of attitudes towards them. A survey of 800 St. Petersburg residents was conducted (the sampling error does not exceed 4%, the confidence level is 95%) and statistical methods (correlation analysis, multiple regression, principal component analysis) were applied. Findings suggest that online trust is multidimensional and influenced by factors related to positive perceptions of institutions, political efficacy of online initiatives, and satisfactory past experience. The implications of these findings and future directions are presented in the context of the e-government research agenda. © HSE, 2024. |
| Author Keywords | e-government; local governments; technology enablement; Trust |
Similar Articles
| Id | Similarity | Authors | Title | Published |
|---|---|---|---|---|
20491  | 0.884 | Vidiasova, L; Cronemberger, F | Discrepancies In Perceptions Of Smart City Initiatives In Saint Petersburg, Russia | SUSTAINABLE CITIES AND SOCIETY, 59 (2020) |
| 43725 | 0.872 | Hartley K.; Aldag A. | Public Trust And Support For Government Technology: Survey Insights About Singapore'S Smart City Policies | Cities, 154 (2024) |
| 35017 | 0.87 | Lai C.M.T.; Cole A. | Levels Of Public Trust As The Driver Of Citizens' Perceptions Of Smart Cities: The Case Of Hong Kong | Procedia Computer Science, 207 (2022) |
| 29421 | 0.865 | Arkatov D. | How Public Servants' Characteristics, Attitudes And Competences Affect Perceptions Of E-Participation? Evidence From St. Petersburg, Russia | ACM International Conference Proceeding Series (2023) |
| 10649 | 0.861 | Sarantis D.; Soares D.; Susar D.; Aquaro V.; Zundel A.M. | Assessing Digital Government At The Local Level: An Analysis Of Worldwide Municipalities' Survey | ACM International Conference Proceeding Series (2024) |
| 26057 | 0.857 | Trutnev, D; Vidiasova, L | Factors Influencing Trust In Smart City Services | ELECTRONIC GOVERNMENT (EGOV 2019), 11685 (2019) |
| 56791 | 0.854 | Volkov S.K.; Morozova I.A.; Gladkaya E.A.; Akimova O.E.; Kuzlaeva I.M. | The Smart City Concept In Russia: Problems Of Transition And Humanization Of The Digital Environment From The Perspective Of The Quality Of Public Administration | International Journal for Quality Research, 17, 2 (2023) |
| 42325 | 0.853 | Kabanov Y.; Karyagin M.; Romanov V. | Politics Of Open Data In Russia: Regional And Municipal Perspectives | Advances in 21st Century Human Settlements (2017) |