Smart City Gnosys
Smart city article details
| Title | The Coerced User And The Era Of Smart City Dissonance |
|---|---|
| ID_Doc | 55100 |
| Authors | Cherni G.; Bigger R. |
| Year | 2019 |
| Published | International Conference on Design and Semantics of Form and Movement |
| DOI | http://dx.doi.org/10.21428/5395bc37.ad1f0248 |
| Abstract | This paper discusses the societal impact of increased connectivity and innovation on the smart city’s inhabitants and its effect on the definition of usability. We start by discussing the smart city’s connectivity revolution and the way it affects the perception of usability. In so doing, we eliminate the concept of Non-Users and employ instead Coerced Users, who do not wish to use the innovation, but are coerced into participating—providing it with physical space and data—and therefore enjoying the services returned in the form of city optimization. We then discuss the need for new design approaches addressing these users that may be translated into innovation acceptance. We present a human-centered design study on the Coerced Users of shareable electric scooter services in Tel Aviv. It demonstrates the importance of Coerced User design and its impact on the inhabitants’ wellbeing. We found that the Coerced User’s rejection of innovation is due mostly to low-value technology implementation in the complex smart city structure, creating a feeling of injustice in public goods distribution and an ambiguous feeling of “Smart City Dissonance” that affects the inhabitants’ relationship with the public sphere. © 2019, The Hong Kong Polytechnic University. All rights reserved. |
| Author Keywords | Coerced User; Innovation Acceptance Life Cycle; Micro Mobility; Smart City; User Experience |
Similar Articles
| Id | Similarity | Authors | Title | Published |
|---|---|---|---|---|
25613  | 0.885 | Axelsson K.; Melin U.; Granath M. | Exploring Services In A Smart City Through Socio-Technical Design Principles: Revealing Five Tensions In A Smart Living Context | Government Information Quarterly, 41, 1 (2024) |
| 49287 | 0.878 | Koufodontis N.I.; Gaki E.; Zounta S. | Smart Cities And Affective-Symbolic Urbanism: A Dual Tourist/Resident Perspective | Tourism and Hospitality, 6, 2 (2025) |
| 11138 | 0.875 | Wittingslow R.M. | Authenticity And The ‘Authentic City’ | Philosophy of Engineering and Technology, 36 (2021) |
| 28640 | 0.874 | van der Meij M.G.; Fraaije A.; Broerse J.E.W.; Kupper F. | Guiding Visions Of Corporate Smart City Innovators: Identifying Opportunities For Participatory Futuring | Futures, 154 (2023) |
| 30094 | 0.871 | Costales, E | Identifying Sources Of Innovation: Building A Conceptual Framework Of The Smart City Through A Social Innovation Perspective | CITIES, 120 (2022) |
| 15746 | 0.871 | de Oliveira, A; Campolargo, M; Martins, M | Constructing Human Smart Cities | SMART CITIES, GREEN TECHNOLOGIES, AND INTELLIGENT TRANSPORT SYSTEMS (SMARTGREENS 2015), 579 (2015) |
| 41346 | 0.869 | Nochta T.; Oti-Sarpong K. | Participation Matters: The Social Construction Of Digital Twins For Cities | Environment and Planning B: Urban Analytics and City Science (2024) |
| 23087 | 0.868 | Liu C. | Encountering Not-So-Smart Technologies In Urban Spaces: Qr Codes, Screens And The Idiocy Of Smart Living | Urban Geography (2025) |
| 27303 | 0.868 | Costales E.; Zeyen A. | From Social Interaction To Societal Discourse: An Ordonomic Analysis Of The Smart City | Cities, 161 (2025) |
| 52737 | 0.866 | Wang R.S.-M.; Liao Y.-C.; Feng T.-H.; Srisung N.; Chang C.-Y.; Lung C.-H. | Speculative Design For Sustainable Urban Mobility: E-Bike Futures And Data-Driven Innovation | Proceedings of Science, 458 (2024) |