Smart City Gnosys

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Title	Smart Energy In Smart Cities: Insights From The Smart Meter Rollout In The United Kingdom
ID_Doc	50827
Authors	Mathisen O.V.; Sørbye M.E.; Rao M.; Tamm G.; Stantchev V.
Year	2019
Published	Smart Cities: Issues and Challenges Mapping Political, Social and Economic Risks and Threats
DOI	http://dx.doi.org/10.1016/B978-0-12-816639-0.00016-8
Abstract	The chapter identifies different stakeholders in the UK smart meter rollout and how they affect public perception of smart meters by examining government, industry, academia, media, social media, and people’s interest and perception of smart meters. An estimate was to some extent made on what kind of influence these entities have on social perception using business terminology, e.g., establishing customer needs and measuring customer satisfaction. The results show that critical voices are negatively affecting social acceptance and dominate online platforms. End users (citizens) of smart city solutions are not being adequately informed about the long-term effects indicating that the behavior of state institutions and industry, especially in the social media context, is not resonating in the UK market. By showcasing these aspects, the aim is to extract lessons learned from the UK smart meter rollout, applicable to other smart city initiatives. © 2019 Elsevier Inc. All rights reserved.
Author Keywords	Change management; Internet of things; Smart energy; Smart meter rollout; Social acceptance

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