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Smart city article details

Title Is Gamification An Enabler Of The Sustainable Urban Transition Process?
ID_Doc 34202
Authors Pasca M.G.; Di Pietro L.; Guglielmetti Mugion R.
Year 2023
Published Urban Sustainability, Part F3685
DOI http://dx.doi.org/10.1007/978-981-99-2695-4_12
Abstract The chapter aims to understand the role of gamification in sustainable urban transitions. In several European countries, environmental issues and the consequent adverse effects on the planet have attracted policymakers, companies, consumers and academics (McKenzie in Comput Environ Urban Syst 79, 2020). Cities must transform into increasingly sustainable and intelligent smart cities, generating synergies between different sectors and companies and providing citizens with more efficient and easily usable products/services. In this regard, transport is a crucial service industry in the transition towards urban sustainability. This chapter will focus on the role of gamification in sustainable mobility and the urban transition process. The study adopted a systematic literature review approach to summarize existing knowledge on gamification in the transport field. The review synthesized 40 studies highlighting the bibliometric characteristics, the main gamification outputs’ and research gaps detecting potential implications and relevant insights for service literature. The research has evidenced how gamification can change consumer behavior by creating and increasing loyalty and engagement, raising awareness of environmental issues or developing an eco-friendly lifestyle. The study provides a systematic literature review investigating gamification's role in sustainable urban mobility. The findings present managerial implications and some insights for companies and policymakers into implementing gamification to pursue the sustainable urban transition. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2023.
Author Keywords Gamification; Smart cities; Sustainable mobility; Urban transition


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