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Smart city article details

Title	From Digital To Smart Tourism: Main Challenges And Opportunities
ID_Doc	27185
Authors	Fernandes S.
Year	2021
Published	IoT Protocols and Applications for Improving Industry, Environment, and Society
DOI	http://dx.doi.org/10.4018/978-1-7998-6463-9.ch003
Abstract	In the information age, activities and business models have become different. Factors such as new technologies and social media influence consumer behavior due to the variety of choices/channels. Companies are making a difference in consumers' minds by connecting with them active and creatively. Also, customers contribute with ideas and experiences, not only for products and services, but also for platforms and brands. Cyber-physical apps together with mobile media tend to revolutionize business models across multiple industries. This is important for tourism due to a contribution to link some still weakly linked activities across tourism sub-sectors in Portugal. The present work reflects on how Portugal is in terms of internet of things adoption (IoT) and digital transformation facing the challenges of sustainable and smart cities. It also explores which impacts this transformation can have through its platforms and processes in tourism and future services. © 2021 by IGI Global. All rights reserved.
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