Smart City Gnosys

Smart city article details

Title	A Methodology To Design And Redesign Services In Smart Cities Based On The Citizen Experience
ID_Doc	2619
Authors	Abella, A; Ortiz-de-Urbina-Criado, M; De-Pablos-Heredero, C
Year	2019
Published	INFORMATION POLITY, 24, 2
DOI	http://dx.doi.org/10.3233/IP-180116
Abstract	Smart cities are urban spaces where massive amounts of data are generated and shared creating an ecosystem of service providers. Translating these opportunities into appropriate citizen services requires diagnosis of citizen's expectations and a projection of the value that these services can generate for them. This article offers a methodology that provides a systematic approach to understand the interaction between citizens and services aimed to improve the design of smart city services and presents a pilot test. The four-phased methodology results in a description of the service, a model to evaluate it and offers quantitative indicators to operate and to improve the design of the service.
Author Keywords	Smart-city; citizen experience; smart city services; methodology; performance indicator

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