Smart City Gnosys

Smart city article details

Title	Smart City Services: An Empirical Analysis Of Citizen Preferences
ID_Doc	50488
Authors	Wirtz B.W.; Becker M.; Schmidt F.W.
Year	2022
Published	Public Organization Review, 22, 4
DOI	http://dx.doi.org/10.1007/s11115-021-00562-0
Abstract	In times of increasing urbanization worldwide, smart city management is becoming increasingly important. In this regard, successful implementation requires not only the creation of technological foundations but also, in particular, the inclusion and engagement of the citizens of the respective "smart city" (SC). Despite their recognized importance, knowledge concerning their needs and preferences is currently still rather limited. By surveying 906 citizens of a SC, this study provides comprehensive insights into the preference and relevance structure of digital SC services from a citizen perspective. To compare and contrast, the findings are finally cross-referenced with survey results from public officials. © 2021, The Author(s).
Author Keywords	Citizen preferences; Digital public services; Public officials’ assessments; Smart city; Valuation discrepancy

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