Smart City Gnosys

Smart city article details

Title	Digital Dialogue In Smart Cities: Evidence From Public Concerns, Government Responsiveness, And Citizen Satisfaction In China
ID_Doc	19985
Authors	Shen C.; Xu Y.; Yuan Z.
Year	2025
Published	Cities, 158
DOI	http://dx.doi.org/10.1016/j.cities.2025.105717
Abstract	The necessity of citizen and government participation in smart city building is highlighted by numerous smart city initiatives disregarding public concerns and government responses. Although the citizen-government relationship in smart cities has been intensively studied, citizen satisfaction with government responses has received less attention. The citizen-government dialogues, including public concerns, government responsiveness, and citizen satisfaction, play equal essential roles in smart city building. By analyzing the data from the Message Board for Leaders and developing the regression model and new research framework, this study examined public concerns, government responsiveness, and citizen satisfaction in smart cities. The results reveal that government response rate, timeliness, and quality are impacted by various public concerns. Moreover, communication satisfaction, timeliness satisfaction, and resolution satisfaction can be impacted by government response timeliness and quality. This study provides nuanced evidence of digital interactions between citizens and governments within the context of smart city development. By elucidating various factors influencing government responsiveness and citizen satisfaction, this study offers actionable insights to enhance inclusive and citizenfocused smart city initiatives.
Author Keywords	Citizen satisfaction; Government responsiveness; Political system theory; Public concern; Smart city

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