Smart City Gnosys

Smart city article details

Title	Analyzing The Power Of Social Media In Solving Urban Issues: A New Aged Community Helper
ID_Doc	9546
Authors	Yenkar P.; Sawarkar S.D.
Year	2020
Published	Lecture Notes on Data Engineering and Communications Technologies, 44
DOI	http://dx.doi.org/10.1007/978-3-030-37051-0_106
Abstract	Citizens living in the city are the real asset for the city. The main aim of the smart city concept is to have a satisfied citizen with better quality of life. Constant innovation in the field of ICT allows smart citizens uses this opportunity to sense the city surrounding and express their opinions and concerns on online platforms like Social Media. Hence in the era of a smart city, instead of using the traditional ways of collecting the needs and complaints of citizens like surveys and polls, government can also uses social media posts to understand the civic problems and provide the upgraded service in a timely manner. So this study presents the survey of the existing work where social media has been used to identify needs and issues faced by the people. © 2020, Springer Nature Switzerland AG.
Author Keywords	Natural language processing; Sentiment analysis; Smart governance; Social media analytics

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