Smart City Gnosys

Smart city article details

Title	Social Media Experiences At County Level: The Case Of The State Of Mexico
ID_Doc	52018
Authors	Sandoval-Almazán R.; Núñez Armas J.C.
Year	2016
Published	Public Administration and Information Technology, 11
DOI	http://dx.doi.org/10.1007/978-3-319-17620-8_15
Abstract	Social media started to be used in public administration in the 1990s. After the Web 2.0 tools impacted government websites, the new trend of Facebook, Twitter, YouTube, and Instagram were implemented in home pages. However, very little is known regarding the consequences of these new technologies and their relationship with citizens and public officials. The focus of this chapter is to understand the link between social media and smart cities. Since citizens use information technologies to communicate, collaborate, and interact, these same activities can be used in smart cities. In order to understand this linkage, we developed a questionnaire based on two different but complementary frameworks related to social media and smart cities and interviewed the chief information officers (CIO)’s of eight cities in the State of Mexico. Our findings reveal that social media tools are immersed into the smart cities’ practices. As a consequence, they are bringing changes in the departments, systems, and relationships among internal agencies. If social media tools are going to be used, then important issues such as inclusion, empowerment, and information quality need to be addressed. © 2016, Springer International Publishing Switzerland.
Author Keywords	Cities; Facebook; Mixed research; Smart; Social media; Twitter

Similar Articles

Id	Similarity	Authors	Title	Published
52011	0.888	Parusheva, S; Hadzhikolev, A	Social Media As A People Sensing For The City Government In Smart Cities Context	TEM JOURNAL-TECHNOLOGY EDUCATION MANAGEMENT INFORMATICS, 9, 1 (2020)
14082	0.879	Tasente, T; Stan, MI	Citizen-Centric Smart Cities: Empowering Public Administration Through Social Media And Citizen Engagement	CROATIAN AND COMPARATIVE PUBLIC ADMINISTRATION, 23, 3 (2023)
52012	0.877	Birkinshaw M.; Taraporevala P.	Social Media As E-Governance Digital Lives Of Indian Municipal Bodies And Smart Cities	South Asia Multidisciplinary Academic Journal, 30 (2023)
49304	0.872	Blasi S.; Gobbo E.; Sedita S.R.	Smart Cities And Citizen Engagement: Evidence From Twitter Data Analysis On Italian Municipalities	Journal of Urban Management, 11, 2 (2022)
38875	0.871	Matlala L.S.	Navigating The Nexus: The Integration Of Social Media In Citizen-Based Monitoring For Public Service Delivery Within The Smart City Landscape In South Africa	ACM International Conference Proceeding Series (2024)
31606	0.869	Mahou-Lago X.M.; Varela-Álvarez E.J.	Innovation And Opportunities For Citizen Participation In Spanish Smart Cities	Public Administration and Information Technology, 11 (2016)
52014	0.867	Petrikova D.; Jaššo M.; Hajduk M.	Social Media As Tool Of Smart City Marketing: The Role Of Social Media Users Regarding The Management Of City Identity	EAI/Springer Innovations in Communication and Computing (2020)
27236	0.865	Shaker R.	From Policy To Platforms: Analysing Public Engagement With Singapore'S Smart Nation Initiative Through Social Media Discourse	Urban Governance, 5, 2 (2025)
58476	0.865	Calicchia F.; Capuano M.E.	Tracing Smart Cities’ Representation On Twitter. An Analysis Of The Italian Context*	Italian Sociological Review, 14, 10 (2024)
9546	0.863	Yenkar P.; Sawarkar S.D.	Analyzing The Power Of Social Media In Solving Urban Issues: A New Aged Community Helper	Lecture Notes on Data Engineering and Communications Technologies, 44 (2020)