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Title The Persuasive Role Of The Past: Policy Feedback And Citizens' Acceptance Of Information Communication Technologies During The Covid-19 Pandemic In China
ID_Doc 56214
Authors Guo Y.; Zhou L.; Chen J.
Year 2023
Published Review of Policy Research, 40, 4
DOI http://dx.doi.org/10.1111/ropr.12506
Abstract How can the enforcement of policies in the past influence a society's future adoption of information communication technologies (ICTs)? In this paper, we tackle this question by exploring how past e-governance policies influence citizens' willingness to use the health QR code, which is a COVID-19 tracing app widely used in China's pandemic control. Past policies regarding smart-city development in China involve two aspects: the construction of electronic infrastructure and the applications of specific technologies. Empirical analysis based on a nationwide dataset in China suggests that past policies exhibit persuasive effects and influence citizens' acceptance of the health QR code. Specifically, e-governance applications in cities significantly enhance citizens' acceptance through the demonstration of their usefulness. However, the construction of e-governance infrastructure per se does not have the same impact on citizens' acceptance. By connecting citizens' acceptance of new technology with past e-governance policies, the study illustrates a nuanced policy feedback mechanism through which past policies can substantially reshape public opinion by policy outcomes. © 2022 Policy Studies Organization.
Author Keywords China; health QR code; ICTs; policy feedback


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