| Abstract |
One of the basic components of any city is housing and communal services. However, the fundamental difference between smart infrastructure is the ability to monitor the status of almost any controlled object in real time. The purpose of the research stage described in the article is to identify the basic elements that will provide the conditions for the development of smart housing and communal services in a smart city, the connections between them and the construction of a diagram of cause-and-effect relationships based on the analysis of the existing research experience and the expert opinion of the leaders of this sphere. This diagram will later become the basis for constructing a dynamic model for analyzing the consequences of strategic decisions made in the housing and communal services system, the role of government, business, and the population in this process. The study used the system dynamics methodology of J. Forrester that makes possible to determine the flow of individuals and information. Housing and communal services are viewed as a complex of interacting agents of the state, management companies and the population living in these houses, whose interaction is aimed at increasing public welfare. At this stage of verbal description, the main variables are identified that will be taken into account in the smart housing and communal services model. The diagram of cause-and-effect relationships in housing and communal services takes into account the use of information technologies in the urban environment, legislative and consumer motives for using the fruits of digitalization. The new main conceptual loop forms the desired effect: savings for the management company from the introduction of information technology and the ability to channel these funds into development or other goals. The work may be of interest to government authorities, businesses and consumers of digital services. © 2021 ACM. |
