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Title	Making Smart Cities "Smarter" Through Ict-Enabled Citizen Coproduction
ID_Doc	36181
Authors	Mülier A.P.R.
Year	2021
Published	Handbook of Smart Cities
DOI	http://dx.doi.org/10.1007/978-3-030-69698-6_63
Abstract	In the context of smart cities, the role of non-state actors (e.g., citizens, private sector) in the policy design and provision of public services has been spreading out, aiming for a more open and collaborative government. Particularly, one of the key pillars of smart city initiatives is the concept of "citizen-centricity" which entails the shifting of smart public services for citizens to smart public services by citizens (Bovaird and Loeffler 2012; Castelnovo 2019; Clarke 2018). In this context, the concept of citizen ICT-enabled coproduction is seen as an attractive alternative of regular delivery of public services. That means that citizens are given the opportunity to engage in the public services' value chain (Linders 2012; Bovaird 2007). Despite the efforts of cities to lead the smart city initiatives towards a citizen-centric approach, direct engagement of citizens has not yet been achieved by most of the smart cities' initiatives (Cardullo and Kitchin 2019a). Therefore, this chapter aims at providing a thorough review of ICT-enabled citizen coproduction in order to highlight the potential and challenges of adopting such approach in the coproduction of citizen-centric smart cities. © Springer Nature Switzerland AG 2021. All rights reserved.
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