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Title	How Do Institutional And Technological Innovations Influence The Smart City Governance? Focused On Stakeholder Satisfaction And Crime Rate
ID_Doc	29360
Authors	Bokhari S.A.A.; Seunghwan M.
Year	2024
Published	Sustainability (Switzerland) , 16, 10
DOI	http://dx.doi.org/10.3390/su16104246
Abstract	Effective institutional and technological development are key to governance in smart cities. This study investigates the fundamental complexities of institutional and technological innovations in smart cities. A city’s innovation capabilities depend significantly on its technology and implementation capacity. This study suggests that institutional and technological innovation serve a role that moderates the relationships between smart city governance, stakeholder satisfaction, and crime rate. Multiple regression models were developed by surveying 496 Pakistani citizens with a questionnaire. Using stakeholders and innovation theories, analyzing the relationships between smart governance, stakeholder satisfaction, and city crime rates reveals a moderating role of institutional and technological innovation. The findings showed that institutional and technological innovations have strengthened the stakeholder satisfaction level while weakening the crime rate in a smart city. © 2024 by the authors.
Author Keywords	crime; institutional innovation; smart city governance; stakeholders’ satisfaction; technological innovation

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