| Abstract |
This research aimed to find the main elements that contribute to the expansion of citizen participation and engagement in electronic participation processes (e-Participation) in a smart city. The partnership relationship between government and society is one of the challenges of the current Western political model, which seeks to promote the values of democratic governance, legitimacy and justice, using the potential of ICTs. As for the chosen method, qualitative research of descriptive character, with the realization of a case study of the Platform "Fala Curitiba", being employed the following techniques for data collection: interview, documentary research and database consultation, in triangulation and finally, content analysis. Its main results demonstrate the relationship between e-Participation and the informational, motivational, technological, institutional and cultural elements that enable the expansion of participation and engagement, as well as the challenges and barriers found in the participatory process on the Platform "Fala Curitiba". In the conclusion are the main findings of the research, the elements that can impact on the participation and engagement of the citizen in electronic platforms, being these, the informational, institutional, motivational, technological and cultural factors. The research contributes to the recognition of the importance of e-Participation in a smart city, with respect to the citizen's engagement in an e-Participation platform and its evolution, besides providing subsidies for the research to be expanded in such a way as to give a chance the future comparative studies and with distinct focuses. © 2022 ACM. |
