Smart City Gnosys

Smart city article details

Title	Co-Creating Digital Services For Citizens: Activity Theory Analysis
ID_Doc	14565
Authors	Jussila J.; Kukkamäki J.; Helander N.
Year	2019
Published	IC3K 2019 - Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, 3
DOI	http://dx.doi.org/10.5220/0008349002850290
Abstract	Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory. Copyright © 2019 by SCITEPRESS - Science and Technology Publications, Lda. All rights reserved
Author Keywords	Activity Theory; Co-creation; Digital Service; Empirical Study

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