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Smart city article details

Title	Building Smarter Cities Through Ai-Driven Digitization: A Case Study
ID_Doc	13089
Authors	Schwarzová Z.; Walletzký L.; Ge M.; Procházka P.
Year	2025
Published	International Conference on Smart Cities and Green ICT Systems, SMARTGREENS - Proceedings
DOI	http://dx.doi.org/10.5220/0013478700003953
Abstract	The concept of Smart (or Smarter) Cities is widely recognized in contemporary society. The integral relationship between Smart Cities and digitization has been extensively researched, establishing it as a fundamental condition for developing modern, effective, and sustainable services within the intricate environment of a Smart City. This paper focuses on the implementation methods of digitization. Numerous cities are transitioning their agendas from traditional (analogue or paper-based) to digital platforms. However, the impact of such digitization can vary significantly. In many instances, cities develop a one-to-one digital replica of an analogue or paper service, neglecting to explore the potential for improved service utilization or integration with other services. This often overlooks the opportunity to leverage synergistic effects that could enhance value for all stakeholders, including citizens, administration, and business entities. We aim to investigate the digitization process at the Official Board of a municipality, using the results from a Hackathon organized in Brno, Czech Republic, as an example of an innovative approach to such solutions. We intend to discuss the methods of digitization provision and based on the case study suggest a best practice approach to avoid common mistakes and issues arising from an incorrect approach to digitizing public services. Copyright © 2025 by SCITEPRESS - Science and Technology Publications, Lda.
Author Keywords	Artificial Intelligence; Digitization; Document Intelligence; Municipal Services; Smart Cities

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