| Title |
Gamification In E-Government Platforms And Services: A Literature Review |
| ID_Doc |
27677 |
| Authors |
Contreras-Espinosa R.S.; Blanco-M A. |
| Year |
2020 |
| Published |
Proceedings of 6th International Conference of the Immersive Learning Research Network, iLRN 2020 |
| DOI |
http://dx.doi.org/10.23919/iLRN47897.2020.9155124 |
| Abstract |
Nowadays, many democracies are facing, as a growing problem, a breach of communication between citizens and political representatives, resulting in a low citizen participation in political decision-making and during public consultations, leading to a low engagement. Therefore, it is fundamental to generate a constructive relationship between the public administration and the citizens by solving their needs. This document contains a useful literature review of the gamification topic and e-government services, providing a conceptual background and presents a selection and analysis of the different gamification applications found. Three lines of research gaps were identified, with a potential impact on future studies. © 2020 Immersive Learning Research Network. |
| Author Keywords |
e-government; game elements; gamification; maturity models; smart cities |
