Smart City Gnosys
Smart city article details
| Title | Factors That Determine Residents' Acceptance Of Smart City Technologies |
|---|---|
| ID_Doc | 26070 |
| Authors | Habib, A; Alsmadi, D; Prybutok, VR |
| Year | 2020 |
| Published | BEHAVIOUR & INFORMATION TECHNOLOGY, 39, 6 |
| DOI | http://dx.doi.org/10.1080/0144929X.2019.1693629 |
| Abstract | While some cities attempt to determine their residents' demand for smart-city technologies, others simply move forward with smart-related strategies and projects. This study is among the first to empirically determine which factors most affect residents' and public servants' intention to use smart-city services. A Smart Cities Stakeholders Adoption Model (SSA), based on Unified Theory of Acceptance and Use of Technology (UTAUT2), is developed and tested on a mid-size U.S. city as a case study. A questionnaire was administered in order to determine the influence of seven factors - effort expectancy, self-efficacy, perceived privacy, perceived security, trust in technology, price value and trust in government - on behaviour intention, specifically the decision to adopt smart-city technologies. Results show that each of these factors significantly influenced citizen intention to use smart-city services. They also reveal perceived security and perceived privacy to be strong determinants of trust in technology, and price value a determinant of trust in government. In turn, both types of trust are shown to increase user intention to both adopt and use smart-city services. These findings offer city officials an approach to gauging residential intention to use smart-city services, as well as identify those factors critical to developing a successful smart-city strategy. |
| Author Keywords | Smart-city; e-government; trust in government; trust in technology; structural Equation model (SEM); survey |
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