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Title	A Hybrid Methodology For Last Mile Delivery Strategy And Solution Selection At Smart Cities
ID_Doc	2190
Authors	Büyüközkan G.; Uztürk D.
Year	2020
Published	Transactions on Engineering Technologies: World Congress on Engineering 2019
DOI	http://dx.doi.org/10.1007/978-981-15-8273-8_17
Abstract	City logistics is a field, which can affect the residents’ quality of life directly, refers to the optimization of logistics and transport activities while supporting the economic and social development of the city. “Last mile delivery” is the micro-level logistic operations in city logistics. It is directly related to the e-commerce activities of city residents, so; it continues to grow as a consequence of new connectivity solutions. This study focuses on two staged strategy and solution selection subject for the last mile delivery to augment its efficiency for companies and customers. The process is approached as a multi-criteria decision-making (MCDM) process. First, a SWOT analysis is conducted to obtain an in-depth evaluation of last mile delivery from a smart city perspective and generate strategies. Then the most suitable strategy for Istanbul city is selected by the 2-Tuple VIKOR approach. Plus, the SWOT factor prioritization is obtained by the Analytical Hierarchy Process (AHP). Finally, related to the SWOT analysis, suitable last mile delivery solution criteria are detected, and the suitable solution selection also implied with 2-Tuple VIKOR. The sensitivity analysis tests the plausibility of the suggested methodology, and the results are provided for this application. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2021.
Author Keywords	2-Tuple linguistic; 2-Tuple VIKOR; AHP; Last mile delivery; Strategy selection; SWOT analysis

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