Smart City Gnosys

Smart city article details

Title	Developing A Questionnaire To Evaluate Customers' Perception In The Smart City Robotic Challenge
ID_Doc	19398
Authors	Wang L.; Iocchi L.; Marrella A.; Nardi D.
Year	2019
Published	2019 28th IEEE International Conference on Robot and Human Interactive Communication, RO-MAN 2019
DOI	http://dx.doi.org/10.1109/RO-MAN46459.2019.8956394
Abstract	In this paper, we present an approach to develop a new type of questionnaire for evaluating customers' perceptions in the upcoming Smart CIty RObotic Challenge (SciRoc). The approach consists of two steps. First, it relies on interviewing experts on Human-Robot Interaction (HRI) to understand which robot's behaviours can potentially affect the users' perceptions during a HRI task. Then, it leverages a user survey to filter out those robot's behaviours that are not significantly relevant from the end user perspective. We concretely enacted our approach over a specific scenario developed in the context of SciRoc, which instructs a robot to take an elevator of a shopping mall asking support to the customers of the mall. The results of the survey have allowed us to derive a final list of 17 behaviours to be captured in the questionnaire, which has been finally developed relying on a 5-point Likert-scale. © 2019 IEEE.
Author Keywords

Id	Similarity	Authors	Title	Published
2618	0.894	Marrella A.; Wang L.; Iocchi L.; Nardi D.	A Methodology To Design And Evaluate Hri Teaming Tasks In Robotic Competitions	ACM Transactions on Human-Robot Interaction, 11, 3 (2022)
33204	0.853	Bardaro G.; Daga E.; Carvalho J.; Chiatti A.; Motta E.	Introducing A Smart City Component In A Robotic Competition: A Field Report	Frontiers in Robotics and AI, 9 (2022)
31222	0.853	Koh L.Y.; Yuen K.F.	Individual-, Task-, And Technology-Fit Perspective Of Autonomous Delivery Robots Confirmation And Adoption In Smart Cities	International Journal of Hospitality Management, 128 (2025)